Copyright
Website users have access to information for personal use only. You are not permitted to modify, copy, or otherwise distribute MiAlarm documents and their contents, including both text and graphics, without the express permission of MiAlarm.
Disclaimer
MiAlarm makes every effort necessary to ensure that the information on this website is substantially accurate, complete and current. In the unlikely event that any information on this website is incorrect due to technical inaccuracies, typographical errors or any other error, MiAlarm cannot be held responsible for any direct, indirect, special, incidental or consequential damages that may arise from the use of erroneous information found on this website.
Standard Terms and conditions, we outline below a full list of terms and conditions to keep in accordance with rules and regulations of ISP and Bank Governing Bodies. MiAlarm reserves the right to change or modify this disclaimer and any other information on the website at any time without notice to you.
Privacy Policy
We know that you care about your personal data and how it is used, and we want you to trust that we use your personal data carefully. This Privacy Notice will help you understand what personal data we collect, why we collect it and what we do with it.
Any information provided by our customers will only be used as our customers direct. The privacy of our visitors is important to us and we recognize that privacy of your personal information is paramount. Here is information on what types of personal information we receive and collect when you use MiAlarm, and how we safeguard your information. It is important to note that we never sell your personal information to third parties. We do not disclose any personally identifiable information to any third party unless we have your permission. We may share aggregated statistical information about the use of our site with our business partners. Such aggregated statistical information does not include any personal information.
What Personal Data is Being Collected?
When you use our website, as a user, customer or as a visitor, you may provide, and we may collect personal data. Examples of personal data may include but are not limited to name, email address, phone number and enquiry. Where purchases are made, additional information, for example, location and purchase details are collected, however, at no point are any credit card details stored.
How Do We Use the Information We Collect?
We use the collected information to operate, maintain, enhance and provide all features of the website, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the website. We process data solely in accordance with the directions provided/ explicit purpose of the information supplied by the applicable customer or user. We also use the information to process the transactions of our eCommerce store by collecting the data you submit during the checkout procedure and securely passing on to our payment processing services.
We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience.
How Long Do You Store Your Personal Data?
MiAlarm will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
MiAlarm will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.
How Do We Protect Your Personal Data?
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect personal data. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
What is your Cookie Policy?
We use cookies (and similar techniques) to improve your experience on our site. Cookies enable you to enjoy certain features (like saving your online “shopping basket”), social sharing functionality (for Facebook, Instagram, etc.) and to tailor messages and to display ads to your interests (on our site, and others). They also help us understand how our site is being used.
Active collection of personal information
The website actively collects personal information from users by asking users specific questions and by allowing users to communicate directly with MiAlarm through the interactive sections of the website. When you register for any service or benefit or if you register to participate in a particular activity (like a competition or other promotion), we may require that you provide personal information to us. In these situations, MiAlarm will ask the user for particular information, and inform the user at each information point what information is mandatory and what information is optional.
Passive Collection of Information
MiAlarm passively collects (i.e. without the user actively providing the information) personal information from your browser, including an IP address, cookie information, and the page requested. A cookie is an alphanumeric identifier which MiAlarm’s computer system transfers to your hard drive through your web browser when you visit the website. It enables our system to recognize you when you visit the website again and to improve our service to you. It also enables us to diagnose problems with our server, to report and aggregate information, to determine the fastest route for your computer to use in connecting with the website, and how to better administer and improve the website. It also enables us to compile aggregate information about your website access and use. We can use this information to enhance the content of the website and to make it more user-friendly. Please note that you may disable the use of cookies by configuring your browser accordingly.
I Consent to collection, use and storage of user’s personal information.
You agree that MiAlarm may collect, use and store your personal information to:
establish and verify your identity;
maintain and update MiAlarm’s customer, or potential customer databases;
greet you when you access the website; send you direct marketing material from which you will be able to opt out or unsubscribe;
provide you with value added services like specialized services and knowledgeable staff, free advice, technical call centre, peace of mind supplier backed warranties as well as special corporate deals;
send you messages about the website, your account, the goods and services we offer;
communicate with you in general;
customize the website to users’ preferences;
inform you of facts relating to your website access and use;
improve the content of the website or any of our services;
installation, guarantee, extended warranties, customer care and product reviews;
inform you about MiAlarm’s goods and services, including information particularly aimed at a specific user;
inform you about competitions, promotions and special offers from MiAlarm;
do marketing and product research for MiAlarm;
provide you with targeted advertising when you access the website.
Disclosure of user’s personal information
MiAlarm will not sell or distribute personal information or share or disclose personal information except as provided for in this policy. You agree that MiAlarm may disclose your personal information to MiAlarm’s affiliates;
Employees or third parties contracted or employed by MiAlarm to provide services for or to MiAlarm, including for example, website hosting and development, technical support, financial services like credit or other payment processing, delivery services, and other support services. These companies require access to users’ personal information to perform their functions and not for any other purposes and MiAlarm will take all reasonable steps to enter into confidentiality and non-disclosure agreements with the relevant service providers;
Any third party to investigate or resolve complaints, including abuse complaints;
Any third party who acquires all, or substantially all, of the assets or shares in MiAlarm, any of MiAlarm’s affiliates, and/or the MiAlarm website, whether by sale, merger, acquisition or otherwise;
Governmental agencies, exchanges and other regulatory or self-regulatory bodies if MiAlarm is required to do so by law or if MiAlarm believes that this is necessary to:
comply with the law or with any legal process;
protect and defend the rights, property or safety of MiAlarm, its affiliates or their customers;
prevent or deal with fraud or the abuse, misuse or unauthorized use of the website;
protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, MiAlarm will proactively disclose this information to the appropriate regulatory bodies and commercial entities).
You agree that MiAlarm may use your personal information to compile profiles for statistical purposes and may trade with these profiles and statistical data, provided that the third party will not be able to link the profiles or statistical data to the user.
You may update or correct your personal information to ensure it is accurate, current, and complete, by updating your account details on our website.
MiAlarm will take reasonable steps to correct or update such information as soon as possible.
Where a user requires MiAlarm to delete information from the live database, the user agrees that the information may still be retained in backups or archives.
Usernames and Passwords
You acknowledge that Internet communications and transactions are not 100% secure or error-free. In particular, information may not be secure in transit from the user to the website. Moreover, where the user provides particularly sensitive personal information like passwords, ID numbers, or other special access features on this site, it is the user’s responsibility to maintain the confidentiality of it and to safeguard them.
Changes and Updates to This Policy
We may from time-to-time update to make changes to this policy, please revisit this page periodically to stay aware of any changes.
How to Contact Us
Please contact us with any questions or comments about this policy, your personal data, our use and disclosure practices, or your consent choices by email by emailing us on support@mialarm.co.za.
By viewing this website, you acknowledge that you have read, understood and agree with the contents of this disclaimer and the disclaimer relating to your access and utilization of this website.